eXtremeRestraints Reviews

Silly me forgot to add my apartment number to my order. It was returned. I spoke to Wyatt and he was very helpful in getting my package/order back on its way to me. Thanks dude!

They sent my order to a different state by accident. FedEx took a picture of someone else’s package on my doorstep to “prove” it arrived, but I didn’t have any package from the company at all. On investigation, the staff argued with me that it was delivered when I explained it wasn’t and fedex got it wrong. I had to talk to 4 different people and tell them the exact same thing to figure out what went wrong. I got so frustrated at it that I just decided to ask for a refund. They refused to give me a refund, said they could either send the package again or I could get store credit. This was my first time using this site, and already spending over $100 on an item that got lost and not get my money back when it’s their fault is crazy! They even told me if I wanted the package sent again, I would still have to pay $50 shipping fee. I’m never using this site again. If you want to avoid the hassle of getting some sexy stuff, drive to an actual local store. At least you know you will have what you want in your hands when you leave. I had to wait 2-3 weeks after I reported the package missing before I got some damn answers. Waste of my time and money. They sent it again and the product sucks. Don’t order from them.

I have been purchasing from those company for quite some time. I bought the extreme obedience chair. And the wood is particle board which the screws had already fallen out of. Was very frustrating that I couldn't just order a pedestal to replace it. Luckily I know woodworking and leather working so I fixed it myself because they were going to make me ship the entire thing back. Customer service went above and beyond to help me out gave me a credit.

One suggestion I would add is to be able to enlarge the pictures and zoom in when ordering what other than that good job

Great service from Wyatt

My order was canceled without an update and I found out by myself. They did not return the money either.

I accidentally put in the wrong address for my order and even though things were a nightmare with fedex the company made it easy to deal with on their end and even upgraded my shipping for my replacement order. Wyatt was amazing through all of this!

Was waiting for shipment.

Agent was very pleasant and helpful!

Returning customer
More then pleased
Chris

I am a frequent toy shopper and have purchased from XR repeatedly over years. I purchase from other places too… but I just keep coming back to XR! You have great products and fabulous customer service reps — Araceli and Wyatt, you rock! The other thing I absolutely love is that the models in the site are more like normal people… mix of bodies… not plastic surgery’d out… so your “normal people” customers actually feel more at home while they’re shopping. The XR University videos are seriously the icing on the cake. Learning more about next level adventure from some experienced respectful people is golden. I love how you teach people how to go next level the right way… your Dom/Sub one should be like English 101… required course! Doesn’t come natural to some. Anyways!!! Thanks for being here… love the continued product expansion… keeps me curious!

There is a product which is genuinely dangerous, but my review of said product was suppressed. It contains uncovered PVC Pipe that will absolutely cut you to shreds.

Edit: The copy/paste response, lol.

Your customer service is exemplary! Both Jocelin and Wyatt are very personable and professional. Both are a pleasure to work with. Thank you!

The company has a wonky return policy. They will only allow store credit and not a refund, and will charge a 20% disposal fee (this makes sense.) It will take you through hoops to insist on your refund especially if you insist that you don't want anything from the website.

After many email exchanges, and then better with the chat communication, and haggling with them, they ended up giving me an refund exception. This reduced the time I'd spend on disputing it with PayPal. You do need to pay for shipping costs and the disposal fee. This includes unopened products like lube (if it is over $10). If the money is important to you, don't cut your losses and give up when they refuse to give your money back. Keep pushing it. I do know that after I told them i read reddit reviews as other website reviews about their company, as well as their product reviews looking like they were fake and questionable, that is when they offered my refund. So, just do the work if you really aren't satisfied with your purchase. If you like it, then keep it. It gets two stars because I got my refund and the rep who helped me out was cordial all throughout the process.

One of the worse experiences ever. So on 2/13 I place and order for 2 day shipping….which means it should be there on 2/15-2/16….however since it took time over a day to package and ship its now arriving 2/17 which isn’t 2 day shipping.

I paid extra for a reason…so I could get it before a certain day….. not for these guys to take their sweet time to ship it….and then say “we have a policy that orders after 1pm get pushed to the next day” sooo even if by your standards you shipping on 2/14 then 2 day shipping still gets it to me by 2/16….that’s not 2 day shipping then jerks…so scamming people.

So it’s like burning money bc they don’t honor it, won’t refund me the shipping fee or cancel my order.

On top of that they have the WORSE customer service ever.

BC they are so horrible and don’t care about customers I am making it a mission to post what happened everywhere and nonstop too.

DO NOT ORDER FROM THEM

I worked with Wyatt over the phone to make an order. Not only was he friendly and easy to work with, but he was able to satisfy all of my customer needs. He applied my reward points and store credit, ensured I was using the best coupon code, and answered all my questions regarding products. The products are high quality but its the customer service that keeps me coming back. Thank you!

Had a bottle of product that came damaged and contacted them not expecting to be replaced and talk about quick response and also sending another bottle of the product that was obviously was damaged by carrier handling.So what customer service is that and a company that stood up and satisfied their customer and their products way to go

Selling toys to children is not okay very inappropriate for my other children to open and see coming to my home due to the fact that this company does not check IDs or verify that a child is truly 18 and above my 15 year old ordered A 11 inch you know what showed up at my house. very very very very bad . Nastyyyyyy